TECHNICAL SUPPORT WITH THIRD PART APPLICATIONS (TEAMVIEWER)

HOW TO USE REMOTE SUPPORT

In some circumstances a Support team member needs to access your PC or Mac to solve a ‘local’ problem. In this scenario you may be requested by a Customer Support team member to use our Remote Support app.

 

Remote Support requires you to download and load a ‘run once’ app, which allows a team member to access your PC or Mac to carry out any actions needed to solve your problem.

 

 

Remote Support cannot be requested by you, it is only used upon request by a Customer Support team member.

 

1 Download either the Windows or Mac version of the TeamViewer Quick Support app below:

team-viewer
Download for Windows
Download for Mac

 

 

2 Run the application (accept any Windows permissions pop up boxes)

3 The TeamViewer Quick Support app will open

remote-control

4 Provide ‘Your ID’ and the ‘Password’ to the agent

 

5 The agent can now connect to your PC or Mac and help with troubleshooting your issue.