In some circumstances a Support team member needs to access your PC or Mac to solve a ‘local’ problem. In this scenario you may be requested by a Customer Support team member to use our Remote Support app.
Remote Support requires you to download and load a ‘run once’ app, which allows a team member to access your PC or Mac to carry out any actions needed to solve your problem.
1 Download either the Windows or Mac version of the TeamViewer Quick Support app below:
2 Run the application (accept any Windows permissions pop up boxes)
3 The TeamViewer Quick Support app will open
4 Provide ‘Your ID’ and the ‘Password’ to the agent
5 The agent can now connect to your PC or Mac and help with troubleshooting your issue.